Blue-Chip Customer Service Innovators Across Industry Sectors Use eGain's Web Collaboration Solutions to Orchestrate Extraordinary Customer Service Experiences, While Generating Revenue at the Same Time
MOUNTAIN VIEW, Calif. -- (MARKET WIRE) -- November 07, 2006 -- eGain Communications Corp. (OTCBB: EGAN), a leading provider of customer service and contact center software for on-premise or on-demand deployment, today announced that the company is seeing strong adoption of its chat and cobrowse products.

According to Forrester Research, customer experience is becoming the sole differentiator in more industries, particularly in consumer-facing industries like communications, technology, and financial services, helping leading companies to attract and retain customers, as well as continually increase wallet share of those customers. (Source: The Forrester Wave: eService Suites Q2 2006, Forrester Research, Inc., May 2006)

Many of eGain's marquee clients are using the company's chat and cobrowse solutions to deliver memorable customer service experiences and increase sales. These solutions enable businesses to help customers find information, fill out enrollment forms, complete shopping transactions, get advice, and learn to use web self-service.

eGain provides the industry's most comprehensive and robust set of integrated solutions for a broad range of web collaboration needs including the following:
-- eGain® ChatBot(TM) for automated chat
-- eGain® Chat(TM) for agent chat, which includes page-pushing,
proactive chat, and click-to-call capabilities
-- eGain® Cobrowse(TM) -- Standard Edition for rapid deployment of
standard cobrowse capabilities
-- eGain® Cobrowse(TM) -- Advanced Edition for proxy-based cobrowsing

Some of eGain's clients are innovating in web collaboration, combining phone interactions with concurrent cobrowsing, to deliver unique customer experiences. Furthermore, eGain plans to enable cobrowsing for rich internet applications by adding support for the following standards in 2007:

-- AJAX® in Spring 2007